At Xchange Beauty & Wellness, LLC. (“Xchange Beauty & Wellness” or “we” or “our”), your privacy is very important to us. This Privacy Notice describes how we collect, use, share, and protect information about you, including when you access our websites (collectively, the “Site”), and visit a Xchange Beauty & Wellness, LLC salon, which are independently owned and operated business. Within this Privacy Notice, we will refer to the Site, in-salon activities, and communications with us collectively as the “Services.”
If you are having issues viewing this Privacy Notice and would like assistance, please email Xchange Beauty & Wellness at: administration@xchange-bw.com
Information We Collect
Depending on the nature of your interactions with us and our Services, we may collect the following categories of personal information:
- Unique identifiers, such as name, address, telephone number, email, birth month, account name, online identifier.
- Physical characteristics, such as physical description.
- Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Inferences drawn from other personal information collected from you or about you, including communication preferences, visit history, and lifestyle details.
Sensitive Information Disclosure
We do not “sell” or “share” sensitive personal information.
Please note: Xchange Beauty & Wellness, LLC may be collecting additional details and information not covered under this Privacy Notice. This could include things like audio and/or video captured by security cameras or other marketing tools not currently in use by Xchange Beauty & Wellness, LLC.
How We Collect Information
We collect information about you in a variety of ways depending on how you interact with us and our Services.
We collect information directly from you when you provide it to us, such as when you:
- register for an account;
- fill in a form on our Site, or in our salon;
- opt-in to receive text message push notifications;
- sign up to receive communications from us, including alerts, industry news, surveys, scholarships, coupons, offers, and other informational or promotional messages;
- participate in surveys or research;
- participate in a sweepstakes or other giveaway sponsored by us;
- use our AI-powered automated support chatbot;
- register for and/or attend a Xchange Beauty & Wellness event, including webinars and conferences;
- contact us by phone, email, or otherwise; or
- take advantage of Site functionality, or otherwise participate in activities or services generated on the Site or in the App.
How We Use Information
We collect and use information for various purposes, including:
- To provide you access to the Site, including to create, manage, and maintain the security of your accounts.
- To provide products and services to you, including providing quality, efficient hairstyles with personalized services; facilitate payments and transactions; communicate check-in status, including point-of-sale, and provide customer service.
- To communicate with you, including to send appointment reminders and messages about your appointment status; respond to your inquiries and requests; contact you as part of a recruiting, employment inquiry, or job application process; reach out to those who have submitted an interest form for jobs, giveaways, scholarships or recruiting news at Xchange Beauty & Wellness, LLC salon, provide information related to Xchange Beauty & Wellness event registration(s), or otherwise provide tailored employment opportunity information; contact customers who may have left a personal item in the salon; or to follow-up on customer feedback.
- To administer your participation in special events, contests, sweepstakes, surveys, or promotions.
- For marketing and advertising, including to send or initiate direct marketing offers or coupons and provide you with advertising about products and services based on your interests.
- To operate and understand your use of our Site, including to track Site usage and preferences to offer a better customer experience, monitor online and App traffic, troubleshoot issues with the Site, and block abusive users of the Site or App, or other security measures.
- For business purposes, including to operate and improve our business; conduct research and analytics; perform accounting, auditing and other internal business functions.
- For legal and safety purposes, including to defend or protect us, you, our customers, or third parties, from harm or in legal proceedings; maintain the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.
Your Privacy Rights and Choices
Depending on where you reside, you may have certain rights and choices with respect to your personal information, as described below.
- Access. You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format. Moreover, you may request specific third parties to which we have disclosed information.
- Correction. We rely on you to update and correct your personal information. Most of our Services allow you to modify or delete your account profile. If our Sites do not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information be modified. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
- Deletion. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
- Marketing Communications. You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications you receive. Please note, if you decide not to receive promotional communications, we may still send you service-related communications.
- Direct Mail. You can elect to be removed from direct mailing activities conducted by Xchange Beauty & Wellness by submitting a “Do Not Mail” request through the web inquiry form on our Site. Please note that while we will work with our service providers to remove your name from Xchange Beauty & Wellness direct mailings.
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
Authorized Agents
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. You must provide the authorized agent written permission to exercise your rights on your behalf. We may deny a request from an authorized agent if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by applicable law. Even if you use an authorized agent to submit a request on your behalf, pursuant to applicable law we may still require that you verify your own identity directly to us.
If you are an authorized agent submitting a request on behalf of an individual, you must include a copy of the written, signed permission indicating that you are able to act on that person’s behalf.
How We Protect Information
Xchange Beauty & Wellness uses appropriate administrative, technical, personnel, and physical safeguards designed to protect the security of your personal information. Please note, however, that no method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
How Long We Retain Information
Xchange Beauty & Wellness retains information for as long as is reasonably necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. The need to retain personal information can vary depending on the type of information and the purpose for which it was collected. For example, we retain personal information to:
- Provide services to our customers who are actively engaging with us and for a set time period thereafter;
- Comply with applicable labor, tax, and immigration laws;
- Comply with other regulatory requirements;
- Investigate security incidents or other investigations as may be necessary;
- Investigate and respond to complaints;
- Preserve intellectual property rights; and
- Assist in the defense or prosecution of any litigated or threatened matters.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Children's Privacy
Our Site is not designed for children, and we do not knowingly collect information online from any person we know is under the age of 18.
Contact Us
If you have questions or concerns about Xchange Beauty & Wellness’ policies and practices for handling your individual information you may use the following methods to contact Xchange Beauty & Wellness: